SHIPPING & RETURNS

SHIPPING POLICY

Each product is made especially for you as soon as you place an order, which is why it takes us a bit longer to deliver it to you.

Domestic Shipping (Within the US)

Order Fulfillment: Usually, it takes 3-7 days to fulfill an order, after which it is shipped out.
Delivery Time: The shipping time depends on your location, but it is estimated to take 3-4 business days after fulfillment.

International Shipping (Outside the US)

We offer international shipping to most countries.
Order Fulfillment: Usually, takes 3-7 days after order is placed.
Delivery Time: The shipping time depends on the country where the order is being shipped to, but we estimate it to take 5-15 business days after fulfillment.

Additional Information-

Order Tracking: All orders will receive order tracking once it has been shipped. You will receive an email with tracking information.
Shipping Address: Please ensure that your shipping address is correct at checkout.

If you have any questions or concerns about your order, please contact our customer service team at team@offsitelifestyle.com. We are here to help!

RETURN POLICY

At Offsite Lifestyle, we strive to provide you with high-quality custom-made products that exceed your expectations. While we typically do not offer refunds for buyer's remorse or exchanges for different sizes or colors due to the personalized nature of our products, we understand that exceptional circumstances may arise.

We are happy to address any concerns or issues with your order on a case-by-case basis. Simply reach out to our customer support team at team@offsitelifestyle.com, and we'll do our best to assist you. Please include the product description and the issue, whether it be sizing, defects or simply a wrong order.

Thank you for choosing Offsite Lifestyle. We appreciate your business and look forward to serving you with excellence.

Warm regards,

The Offsite Team